Our 30-day guarantee
Receive your Closen equipment. If it does not meet your needs, return it within 30 days for a full refund.
The promise
Right to return within 30 days of delivery for any reason. Refund via original payment method within 3 business days of receiving the parcel.
1
30-day returns
No explanation required, even if you simply changed your mind.
2
Insured delivery
Damage or loss during transit: Prompt replacement or full reimbursement at our expense.
3
Secure payment
Payment via cash on delivery or bank transfer: no card prepayment, no stored payment data.
4
Real support
Prompt response at [email protected] within one business day.
How to claim
- Write to [email protected] citing your order number.
- We send a return authorization code and shipping address within one business day.
- Ship the parcel back. We issue the refund once the intake inspection is complete.
Full details in the Returns policy and Delivery terms sections.