Closen
THE PRODUCT
Official terms of service · Verified on September 2026Back to home

Privacy Policy

CLOSEN ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε. ("Closen") manages personal data on the website closen.shop. Below, we outline what data we collect, processing purposes, retention periods, recipients, and your rights.

1. Who is responsible

CLOSEN ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε., Κυδωνίας 73, 731 36 Χανιά, Ελλάδα. Data Protection Officer: [email protected].

2. Legal framework

We process personal data in accordance with the General Data Protection Regulation (GDPR) and the applicable legal framework: Greece. If any conflict arises between this text and statutory provisions, the law prevails.

3. What we collect

To fulfill an order, we require only essential delivery details: full name, delivery address, email, phone number, and product codes. Credit card information is neither recorded nor stored on our server. During site navigation, technical details such as IP address, browser type, and page visits are recorded via cookies.

  • Contact information and shipping address (full name, postal address, email address, phone number).
  • Transaction history and details of completed orders.
  • Technical telemetry and device identification data (IP address, browser type, time zone settings).
  • Email communication records with customer service.

4. Why we use it

  • Order processing, parcel delivery, and equipment return handling.
  • Communication regarding technical inquiries and timely updates on shipment progress.
  • Site security checks and traffic measurement.
  • Newsletter updates sent only upon subscription, with an immediate unsubscribe link in every email.

5. Cookies and browser data

We store small cookie files in your browser. Strictly necessary cookies keep the cart and checkout active, with no opt-out option. Analytics cookies record overall usage of the platform. Marketing cookies are activated solely with your consent via the banner. You can revoke your choice at any time from

6. Data recipients

Courier services receive shipping details. The payment provider receives only what is necessary for clearing transactions. Hosting and analytics companies operate under a data processing agreement. We never sell personal data to third parties.

CLOSEN MONOPROSOPI I.K.E. operates exclusively within Greek territory under the European data protection framework and explicitly states that it does not sell, transfer, or trade customer personal data to third parties for any purpose.

7. Data retention period

Purchase records are retained as required by tax law and then permanently deleted. Profile details remain until your account is deleted. Traffic data is kept for 14 months.

8. Your rights

Under the General Data Protection Regulation (EU 2016/679 - GDPR) and Law 4624/2019, you retain the rights of access, rectification, erasure, restriction of processing, data portability, and objection. To exercise these rights, you may contact [email protected].

9. Security

Our store does not collect, store, or process payment card data, as payments are made exclusively via free Cash on Delivery or via Direct Bank Transfer.

10. Questions about this policy

Contact us at [email protected] or by phone at +30 252 433 548 during Mon-Fri 09:45 - 19:00, break 12:30 - 13:30. Response to every inquiry within one business day.

Merchant
CLOSEN ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε.
Registered address
Κυδωνίας 73, 731 36 Χανιά, Ελλάδα
Email
[email protected]
Phone
+30 252 433 548
Working hours
Mon-Fri 09:45 - 19:00, break 12:30 - 13:30
Registration
ΑΦΜ: 566512622
Legal contact
CLOSEN ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε.
Κυδωνίας 73, 731 36 Χανιά, Ελλάδα